Privacy policy
Your privacy is a priority for PickTrans International OÜ, and we are committed to adhering to all relevant laws and regulations concerning any personal data we may gather from you when you visit our platform www.picktrans.com By accessing our platform/website, you consent to the collection and use of your data as outlined in this privacy policy.
Privacy Policy Overview
With this privacy policy, we aim to clarify the types of data we gather, the purposes for which we utilize it, and your rights regarding the protection of your data. This policy is exclusively applicable to our platform and its visitors, and it does not extend to data collected via other means.
Data Processor Information
The entity responsible for processing your data is PickTrans International OÜ.
Email: info@picktrans.com
We gather and handle information in compliance with the General Data Protection Regulation (GDPR) of the European
Union, which became effective on May 25, 2018.
Data Collection and Usage
Types of Data We Gather
The data we gather encompasses information that you willingly provide while utilizing our services or participating in our campaigns, as well as data that your devices (such as computers and mobile phones) automatically send to us. Your personal information may be collected through the following methods:
- If you reach out to us via phone, email, or online chat.
- When you navigate through the platform www.picktrans.com
- If you engage with our social media accounts by commenting, liking, or sharing any posts.
- When you sign up for our newsletter.
- When you leave comments on posts featured on our website.
Personal data
We ask you for personal information only if it is necessary to provide you with the service. By contacting us or visiting our platform, you may share the following information with us:
- First and last name
- E-mail address
- Postal address, country, county, city
- Phone number
- Chat history between you and us
- Information about your web browser and IP address
- Data related to the ordered Service: any information you provide to us through our Platform when ordering Services, such as details about the Consignment, Collect Point, Drop off Point, and the name and contact information of the authorized recipient.
Log Files
Our platform www.picktrans.com maintains log files regarding its visitors. The information collected may encompass:
- Type of device utilized
- Internet Protocol (IP) address
- Browser type
- Internet Service Provider (ISP)
- Date and time of the website visit
- Entry and exit page click counts on the web page
Cookies
Like most websites, www.picktrans.com uses cookies. A cookie is a small text file stored on your device when you visit a website. These cookies help store preferences, regional settings, and other service options.
You can disable cookies in your browser settings if you wish, but please note that this may affect the functionality of the services offered to you.
Cookies can be categorized into persistent and session cookies. Persistent cookies stay on your device even after you close your browser or turn off your computer. Session cookies, on the other hand, are automatically deleted when you close your browser.
Cookies are also classified by their purpose:
-
Necessary cookies:
- These are session cookies that allow you to use the services available on our platform. They help authenticate users and prevent unauthorized access to accounts. Without these cookies, we cannot provide the services you expect.
-
Notification cookies:
- These cookies help us track whether users have accepted the use of cookies on the website.
-
Functionality cookies:
- These cookies enable your browser to remember your preferences, like login details or language settings, to provide a more personalized experience and to save you from having to re-enter your choices.
Data usage
We may use the information we collect for several purposes, including:
- To maintain, manage, improve, personalize, and expand our platform
- To gather statistics that help us enhance our services and/or offers, and to understand and analyze visitor behavior on our platform.
- To identify you via phone, text, or email
- To send you information and request feedback on our services
- To prevent fraud and secure our website
- To connect with you through social media platforms
- To review chat history for quicker and more relevant support
- To improve the quality of our service and provide more efficient browsing experiences
- To develop new products, services, or enhance existing ones
- To streamline and speed up interactions when you contact us
- For other purposes, such as data analysis, trend analysis, and assessing the success of our advertising campaigns
When We May Share Your Data
- We may share or transfer your personal data during a change of ownership, merger, asset sale, financing, or acquisition of our company. If this happens, we will notify you about the transfer of your personal data and inform you when a new privacy policy applies.
- We may share your data with our partner companies, provided they adhere to this privacy policy. These affiliates include our parent company, subsidiaries, partners, or companies we own.
- We may share your data with business partners to offer you specific products, services, or campaigns.
- With your consent, we may disclose your personal data for other purposes.
- We are required to disclose your personal data if mandated by law. In good faith, we may also release your data to comply with legal obligations, protect our rights or property, prevent or investigate possible legal violations related to our services, and ensure the safety of our users.
Retention of Your Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy. We store and use your data to meet our legal obligations (such as retaining data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The company also keeps log files for internal analysis. These log files are generally stored for a limited period, unless the data is needed for security purposes, to enhance the functionality of our services, or if we are legally required to retain the data for a longer period.
Your Data Protection Rights
You always have the option not to share your data with us, understanding that this may impact your experience on our platform. If you choose not to share your data, it will not affect how we treat you. By providing us with personal information, you acknowledge that we will collect, store, use, and disclose it in accordance with this Privacy Policy. You also have the right to request details about the data we have collected on you.
When we receive personal information about you from a third party, we protect it in line with this privacy policy and the laws of the Republic of Estonia. If you provide third-party data, you confirm that you have the necessary permission to do so.
Even if you have previously consented to share your personal data with us for marketing purposes, you have the right to withdraw that consent at any time. You can stop receiving communications from us and request that we remove your data from our databases. Occasionally, we may also ask for additional information to verify your identity. If you believe the data we hold on you is inaccurate, outdated, incomplete, irrelevant, or misleading, please reach out to us via email at info@picktrans.com, and we will make every effort to correct it.
If you believe we have violated relevant data protection laws, you can file a complaint with us by using the contact details provided in this document. Please include all relevant details of the issue. We will promptly investigate your complaint and respond in writing with the results of our investigation and the actions we will take to address the matter. You also have the right to contact the regulatory authority or data protection authority.
GDPR Data Protection Rights
We want to ensure you are fully informed of your data protection rights. As a user of our platform, you have the following rights:
- Right of Access – You have the right to request copies of your personal data.
- Right to Data Correction – You can request that we correct any inaccurate data and supplement any incomplete information.
- Right to Erasure – In certain circumstances, you can request that we delete your personal data.
- Right to Restrict Data Processing – Under certain conditions, you have the right to request that we limit the processing of your personal data.
- Right to Object – You can object to the use of your personal data under certain conditions.
- Right to Data Portability – In certain situations, you have the right to request that we transfer your collected data to a third party or directly to you.
Security of Your Data
We take the security of your personal information seriously, but please be aware that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your data to the best of our ability, we cannot guarantee absolute security.
PickTrans International OÜ implements all reasonable measures to ensure that your data is processed securely and in accordance with this privacy policy and the laws of the Republic of Estonia. Your data will not be transferred to any organization or country unless there is a valid reason for doing so, and we ensure that your data's security is upheld.
Privacy Policy Updates
We reserve the right to update this privacy policy as needed. When changes are made, we will notify you. By continuing to visit and use our website after the privacy policy has been updated, you will be considered to have given your implicit consent to the changes.